Terms & Conditions

Terms & Conditions

GENERAL TERMS OF SALES

These General Conditions of Sale govern the sales of items on the website by:

Paris New York Company, S.A.R.L. with capital of 100.000 euros, whose registered office is at 16, Rue des Gravilliers, 75003 PARIS and registered in the Companies’ Register under number 383 949 997 PARIS. Intracommunity VAT number: FR 29 383 949 997.
The fact of placing an order implies full and entire acceptance of these General Conditions of Sale which may be accessed at any time on the website, especially when registering the order. We invite you to print a copy of the Conditions to be kept for your future reference. Unless otherwise proven, the data that we record constitute proof of the transactions and the date thereof.
General Conditions of Sale form the sole agreement between the parties and prevail over any other document. They may be modified at any time. The new General Conditions of Sale will apply to any order placed after they have been posted on the website.
For all information, questions, advice or follow-up of your order, our E-shopping Customer Service is at your disposal:

By letter at the following address: .KATE LEE– E-shopping Customer Service, 16 rue des Gravilliers - 75003 PARIS – France
By electronic mail: contact@katelee.fr 

 

1. Object

These General Terms and Conditions for Sales are intended to define the conditions under which the Products are marketed by Paris New York to the Customer. They deal with the different steps in the sales progress: from the moment the Customer places his order, up to the delivery to the Customer.

2. Acceptance of the terms

The Customer must read these Terms and accept them, before proceeding to the payment of an order for Products placed on the Website. The Terms are referenced at the bottom of each page via a hyperlink and must be read before clicking the button "Continue to Payment" to place the order. The Customer is prompted to read carefully, download, print the Terms and retain a copy.
Paris New York advises the Customer to read the Terms for each new order; the latest version of these Terms applies to all new orders for Products.
By clicking "Continue to Payment" to place the order, and then on the "Continue" button to confirm the aforementioned order, the Customer acknowledges having read, understood and accepted the Terms without limitation or conditions.

3. Products

Products offered for sale by Paris New York are those listed on the Website the day of their consultation by the Customer; it being understood that the photographs illustrating the products and informations are not contractual. Each product will be a description, which, in addition to photography, includes: price, availability of sizes and colors, compositions and special features. Some differences may exist between the product and its photography, depending on the screen resolution and the definition of colors of the screen of the computer of the user.

4.  Prices

The prices are indicated in euros, tax included, and delivery costs excluded; understanding that the value added tax is that which is in force on the French metropolitan territory on the day that the order is validated.
The prices applied are those given on the Site and confirmed when the Customer confirms his order.
The delivery costs are shown on the order summary before the Customer confirms the latter and includes all taxes. These costs are at the expense of the Customer and are invoiced in addition to the sale price of the Products.
Prices may be changed at any time, it being understood that the items are invoiced and therefore payable on the basis of the price in force at the time of ordering.
The transfer of risk for loss and damage to the Products will be made after delivery and receipt of the Products by the Customer.

5. Order and payment of the products

  • 5.1 Placing an order
    In order to buy a Product, the Customer must be at least 18 years old and have legal capacity.
    Customers may also contact the Paris New York sales department anytime by e-mail at contact@katelee.fr to obtain information on the status of their order.
    Paris New York is committed to fulfill all received order, provided that the Products are in stock.
    If the unavailability was not specified at the time of order, Paris New York commits itself to inform the Customer immediately by email or telephone if the Product is unavailable.
    If the Customer decides to cancel his order for Products that are not available, the sum of money paid for the unavailable Products will be promptly refunded to him, no later than thirty (30) days following the date of payment.
    The information provided by the Customer to Paris New York when creating an account or when placing an order must be complete, accurate and up-to-date. Paris New York reserves the right to ask the Customer to confirm, by any appropriate means, his identity, eligibility and all disclosed information.
  • 5.2 Payment
    The price of the Products purchased are payable in cash, in full on the day that the Customer places the order. The payment is carried out online with PayPal at the time when the order is confirmed by the Customer.
    The request for a direct debit on the card is carried out the moment that the order is validated on the site, except if the servers are unavailable. Paris New York the right to carry out a new request for a direct debit in the case where the first request was not successful due to the unavailability of the servers.
    In the case of non-payment, an incorrect address or any other problem with the Customers account, Paris New York reserves the right to block the Customers order until the problem is resolved
  • 5.3 Filling of an order
    The Customer accepts that the confirmation of an order is considered to be proof of the contractual relationship between the Parties.

6. Delivery

The day following the payment for the order, Paris New York delivers the orders with a delivery note within a maximum delay of ten (10) working days.
The items offered for sale are delivered only in France mainland included Corse.
All orders registered on the Site, Monday to Friday before 12h00 will be processed the same day; after 12h00, they will be processed the next day. All orders placed on Friday after 12h00, on Saturday and Sunday will be processed the following Monday; understanding that orders placed on bank holidays will be processed the next working day.
In the case where the delivery delay is exceeded, and not justified by a force majeure, the Customer may request a cancellation of the sale and obtain a refund within a maximum delay of thirty (30) days.

7. Receipt of the order – Claims – Returns

The Customer is responsible for checking the conformity of the Products received pursuant to the order when delivered. All abnormalities concerning the delivery (damaged package, damaged products, products non compliant to the order) must be addressed within legal delay after receipt of order.
This notification will be conveyed to the .Kate Lee Customer service either :

  • By registered mail, or by writing to the following address: .KATE LEE 16 rue des Gravilliers 75003 Paris.

  • By email to contact@katelee.fr.

After this delay, and apart from hidden defects, no claim will be accepted by .Kate Lee, the Products are therefore considered to be conform.
To return non-conform products, the Customer must respect the following procedure:

  • The Customer must enclose in his package the return authorisation previously completed and printed with the help of the return form accessible from the Customer space – Section – “My Orders”. No return will be accepted without the aforementioned return authorisation duly completed.

  • Products must be returned in their original packaging, or in any package protecting the product from damage, with labels and any accessories, in perfect condition to be sold again on the website to this address : .KATE LEE, 16 rue des Gravilliers 75003 Paris.

  • The Customer is liable for the risks and costs for the return of the Products. When the non-conformity is acknowledged, .Kate Lee will propose to the Customer either:

  • The replacement of the Products, or,

  • The refunding of the order (Product price and delivery cost) as well as the expenses incurred for the return of the non-conform Product, within a delay of thirty (30) days from the date that the notification confirming the non-conformity was sent by the .Kate Lee Customer service.

In the case of a refund, Paris New York assures to refund in full the products returned conform, as well as the shipping expenses, with the exception of the taxes and custom duty paid by the Customer for the delivery. In the case of abnormal or abusive claims, Paris New York may refuse to accept future orders.

8. Right of withdrawal

The Customer has, within a period of fourteen (14) working days from the date of receipt of his order to return the Products, without any justification or penalty.
For all returns within the context of the right of withdrawal, the procedure below must be completely respected:

  • The Customer must enclose in his package the return authorisation previously completed and printed with the help of the return form accessible from the Customer space – Section – “My Orders”. No return will be accepted without the aforementioned return authorisation duly completed.

  • The Products must be returned in the original packaging, with their labels, and any accessories, in perfect condition to: Paris New York, 16 rue des Gravilliers 75003 Paris.

  • The Customer is liable for the risks and costs for the return of the Products.

Subject to the conditions stated above, Paris New York will refund the total amount of the order, including tax, to the Customer (Product price and delivery costs) not including the return costs. The Customers bank account will be credited with the said amount, within thirty (30) days from the date when Paris New York receives the Products.

9. .Kate Lee guarantee

The items on sale comply with the regulations in force. They benefit from .Kate Lee expertise and quality.
They are thus guaranteed against any manufacturing faults. If a manufacturing fault occurs, .Kate Lee will repair your purchase free of charge, or exchange it. Exchanged items will not be returned.
The .Kate Lee guarantee obviously does not cover normal wear and tear, accidental damage or damage caused by the use of a solvent or by the abnormal use of the item.
If you intend to exercise the .Kate Lee guarantee, we recommend that you immediately contact our E-shopping Customer Service: contact@katelee.fr. The latter, after validation, will give you the conditions of return of your item(s).

10. After Sales service

.Kate Lee After-Sales Service is responsible for wear repairs of your items, and for repairs covered by Legal Guarantees and the .Kate Lee guarantee.
To enter in contact with our After-Sales Service, we recommend that you contact us, by preference, by electronic mail: contact@katelee.fr.
Your item will be sent to our workshop, where an appropriate decision will be taken:

  • In case of manufacturing defect that has been observed and validated by our workshops, we repair free of charge your item or we replace it by a new item of an equivalent value.
  • For worn items the repair is paying. We will propose you an estimate if the damage results from your fact or the fact of a third party.
  • Your item will not be repaired if it is worn. I will be thus returned to you in its condition.

11. Personal Data

Paris New York collects certain information that is necessary for the processing of the orders. This data is not only necessary for the processing of the Customers order by Paris New York, but also to convey to the Customer information on the .Kate Lee brand name on the Site, or to allow him to take advantage of .Kate Lee promotions; if the Customer agrees when confirming his order.

12. Cookies

In order to process the Customer's order, and in order to better understand their needs and to customize the services offered on the Site, Paris New York uses cookies. A cookie is a file stored on the hard disk of the Customers PC and its purpose is to indicate when the Customer is logged onto the Site.
The cookies memorize, the time that the Customer spends on the Site, his identity (known through his e-mail address and password) and the contents of his basket.
Once disconnected from the Site, this information is stored for 30 (thirty) days before being permanently deleted.
The Customer may object to the registration of cookies by configuring his internet navigator. By doing this he loses any personalized service that is offered on the Site.

13. Limitation of Liability

By ordering on the site implies that the operational procedures on the Internet are understood and accepted, in particular with regards to technical performance, response time, connection, queries or information transfer, deconnection risk, the risk of contamination by viruses circulating on the network and in general all the risks associated with the use of the Internet network.
Paris New York can not in any way be held liable for any direct or indirect damage resulting from misuse or incidents related to the use of the computer, Internet access, maintenance or malfunctioning servers, telephone line or any other technical connection, and when a Customer connects to the Site he does this under his full responsibility.

14. Force Majeure

Paris New York is not responsible for all or part of the non-performance of its obligations under the order placed by the Customer, if such a non-performance is caused by an event constituent of a force majeure such as that defined by positive law. In such a case, Paris New York will inform the Customer by email that such an event has occurred within a delay of five (5) days following this incident.
After a period of 1 (one) month, and in the event where the force majeure persists, the order will be cancelled and will be subject to a refund from Paris New York on the credit card used for the payment of the order within a maximum 30 (thirty) days.

15. Application Law

If any of these General Terms and Conditions for Sales is found invalid, illegal or non-opposable by a court of law, the other provisions of these General Terms and Conditions for Sales will remain in effect.
The General Terms and Conditions for Sales are performed and interpreted according to French law.
In the case of litigation the customer should first contact Paris New York to find an amicable solution and failing this, the common law courts have exclusive jurisdiction.